Terms and Conditions

The Coloured Glass Company Ltd. Terms & Conditions

This Agreement was last modified on April 17th, 2015

Please read these Terms & Conditions they refer to colouredglass.co.ukcolouredsplashbacks.co.uk and wipeboards.co.uk which are trading websites which are owned and operated by The Coloured Glass Company Ltd, Geoffrey St, Bury, Lancashire, BL9 6FT (Company Registration No: 10749563). This Agreement documents the legally binding terms and conditions attached to the use of the website(s) colouredglass.co.uk, colouredsplashbacks.co.uk and wipeboards.co.uk and any purchases made through the said websites.

The website(s) have been designed as a retail and trade informational environment, through which glass Splashbacks glass Wipeboards and other related coloured glass products may be purchased, information on our products and services can be accessed and enquiries can be made, through each website or contacting us.

The Coloured Glass Company Ltd. is governed by the laws and Jurisdiction of England and Wales.

The Coloured Glass Company Ltd. reserves the right to change or amend these Terms & Conditions at any time. Should you have agreed to a previous version of these Terms & Conditions, you will be notified of the changes that have been made.

By using or accessing the website in any way, or by viewing or browsing the website, you are agreeing to be bound by these Terms & Conditions.

Our online stores can only accept orders from and deliver to UK Mainland and Northern Ireland addresses. You will be able to review and amend your order in your shopping basket, and at checkout prior to submitting your order. Your order is accepted by us once payment has been received by us. We will confirm receipt of your order by sending an email to you using the email address you supplied when making your purchase.

We reserve the right to decline orders for bulk, high value or otherwise suspicious purchases. Every effort is made to ensure the accuracy of the information contained within our websites. If for any reason we are unable to complete your order we will offer the nearest possible alternative or issue a full refund where payment has already been processed.

The industry standard for CNC Machining and Glass cutting is +/- 2mm please do bear this in mind when placing orders.

Colours displayed on our website and brochures are to be used as a guide only. Reproduction of colour online is as accurate as photographic and electronic processes allow.

The Coloured Glass Co Ltd can provide a glass paint that will provide an accurate colour match to most paint manufacturers shades. Should you wish to be assured of the colour match we recommend you Order a Sample.

We display colours from some popular “High Street” Brands – We do not use the branded paint, all our colours are colour matched to the relevant brand using a spectrometer, we are not associated or an agent of any brand displayed on our website-If you require a colour that is not displayed on our website please contact us as it may be that we have previously colour matched it and will have the relevant formulation, if we have not matched the colour previously then we will ask you to send us a colour chip/card and we will match and send you a Free of Charge Colour sample.

Should customers wish to send us their own templates or drawings to enable us to manufacture shaped glass they can do so by sending to the address on the contact us page. We will manufacture to the size and shape of the template subject to industry tolerances. We will contact you if there are any other manufacture limitations that prevent us replicating the template.

Customers sending templates to us are at their own risk. We will not be held responsible for loss or damage of the template or be held liable for any associated costs the customer incurs producing or sending the template/s. Templates will only be returned at customers request and cost.

We can deliver to addresses within mainland UK and Northern Ireland . Delivery charges are included in the price shown in your basket. In certain circumstances due to oversize, and/or over weight, and/or location additional charges may apply over and above those quoted. We will advise you if there are any additional charges when your order has been received by us for processing. In such circumstances you will not be bound to continue with your purchase and will be asked to email should you wish to proceed.

Please allow between 10 -15 business days for delivery of standard products. Goods are delivered using our own vehicles and couriers in remote areas. Saturday deliveries are available at an additional cost.

  • All deliveries should be signed for.
  • Where the customer instructs the courier to leave goods with a third party or in a safe place they do so at their own risk.
  • All goods are subject to rigorous quality checks before dispatch. Please check for any visible signs of damage before signing for goods.
  • If any goods appear damaged the customer must state this on the courier delivery document when signing.

All items must be unpacked and checked within 24hrs of receipt. For faults that are not apparent until packaging is opened we are unable to accept liability if goods are not checked and damages reported within this time frame. Any damages must be reported to The Coloured Glass Company by telephone on 0333 335 5036 and confirmed in writing via email to sales@colouredglass.co.uk

We accept payment using most major credit/debit cards. Goods will only be dispatched once payment has been received by us in full. You may pay using the following Cards: Visa Debit, Visa Credit, Visa Electron, MasterCard, Maestro UK, Solo and JCB, we now Accept American Express

Payments are powered by Stripe. A 3rd Party Secure Payment Gateway.

If you are Not happy with any aspect of our online service/support or if you have any queries or comments relating to an order please contact us, or telephone us 0333 335 5036 you can also write to us:- The Coloured Glass Co Ltd, Geoffrey Street, Bury, Greater Manchester BL9 6FT and we will do everything we can to help.

If you purchase any product from us and you are not totally satisfied, due to poor quality or it is defective then we will accept and agree that you can return the goods to us – at no cost to yourself – We will then provide a full refund upon return of the goods.

Any return of goods must be agreed and authorised by us in writing before they can be accepted. Please report faults within 24hrs of delivery.

Goods MUST be returned to us in the wooden crate supplied, with all relevant paperwork, we can NOT accept goods for return if they have been fitted or part fitted or used.

Please note – You can not return goods because you have simply ordered the wrong colour/size or shape, these are bespoke products and under normal trading standards the return of bespoke items are “Non Returnable” we are confident of the high quality of our products. Goods can only be returned if you are not happy with the Quality or it is Defective.

No defects should be visible from a distance of 3 meters or over when the glass is in its final position.

Small defects in the glass that are visible within a distance less than 3 meters for example scratches, bubbles and specs in paint are considered normal in the glass industry.

The above guidance is in accordance with the Glass & Glazing Federation Code of Practice.

The Coloured Glass Company will use reasonable endeavors to repair or replace free of charge, any coating which is found to be delaminating or discolouring within a period of five (10) years from the delivery date. This guarantee is subject to full payment for all products, charges, fees and reasonable notice by the customer of such fault. The customer must maintain and clean the product (s) in a proper manner. This guarantee excludes wilful damage and normal wear and tear.

An installation undertaken by us is valid for twelve (12) months from the installation date.

The guarantee only applies to the customer noted on the order form and is not transferable. This does not affect any Statutory Rights.

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