Latest 28th March 2020 09:26
This is an extremely difficult time and we all must follow the Government advice and it is to “STAY AT HOME“
We will continue to respond to emails and provide quotations generally within 24 hours
Following the Government’s advice regarding new measures affecting both individuals and businesses alike, The Coloured Glass Company has now ceased production. We are all working from home answering Emails, Live Chat we are also at the end of the phone if you would like to get in touch about an existing order or a new project.
We will be keeping this under review whilst aiming to be producing again on Tuesday 14th April 2020, depending on Government advice.
Currently have an order with us?
Your order is safe with us, it will either be ready to schedule for delivery once we are open again or we may be awaiting for the glass to arrive, from our Tougheners, in which case it will be processed and scheduled for delivery as soon as possible and we will be in touch with individual clients with updates.
Orders placed before Wednesday 25th would have now commenced production and therefore a refund will not be possible, orders placed after this date we at your request can refund in full.
If you have an upcoming delivery – regrettably this will most likely be delayed unless we have specifically confirmed this week that it is still on its way. Delayed deliveries will be rescheduled upon reopening. Likewise if a survey or installation appointment has been arranged this will not be taking place unless you hear otherwise.
Samples that have been ordered before Tuesday 24th March will be delivered via Royal Mail Second Class post as usual.
Royal Mail absence rates are currently double what they would usually expect at this time of year so they have advised that it is likely that some areas of the country will experience a reduction in service levels due to coronavirus-related absences either at their local mail centre or delivery office.
Want to place a new order?
Orders can still be placed via the website or email in the usual way, and again will be processed swiftly upon re-opening. Any new quote requests or queries can be sent over as usual and will be responded to within 24 hours as usual.
We sincerely thank you for the support and understanding during these challenging times.
Take care and keep safe.